Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nikoeap@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nikoeap@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nikoeap@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nikoeap@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nikoeap@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nikoeap@gmail.com.
Política de devoluciones y reembolsos
Última actualización: 23 de septiembre de 2026
En Tienda Ecuador AP queremos que compres con tranquilidad. Esta política explica cómo solicitar una devolución, un cambio o un reembolso, de acuerdo con la Ley Orgánica de Defensa del Consumidor del Ecuador.
1. Plazo para devolver
Tienes 15 días contados desde que recibes tu pedido para solicitar la devolución de un producto, incluso si simplemente no cumplió tus expectativas.
2. Condiciones del producto
El producto debe devolverse en el mismo estado en que lo recibiste: sin uso, con su empaque original, etiquetas, manuales y accesorios.
Productos de cuidado personal, cosméticos y suplementos: por razones de higiene y seguridad, solo aceptamos devoluciones de productos sin abrir y con el sello de seguridad intacto, salvo que hayan llegado defectuosos, dañados o equivocados.
3. Producto defectuoso, dañado o equivocado
Si tu producto llegó con fallas, dañado o no corresponde a lo que pediste, escríbenos dentro de los 15 días posteriores a la recepción con fotos o video del problema. En este caso la tienda cubre el costo del envío de la devolución, y puedes elegir entre el cambio por el mismo producto o el reembolso de tu dinero. Esto no limita los derechos de garantía que te otorga la ley.
4. Devolución por arrepentimiento
Si el producto está en buen estado y deseas devolverlo porque cambiaste de opinión, el costo del envío de la devolución corre por cuenta del cliente. Una vez recibido y revisado el producto, te reembolsamos el valor pagado por el producto.
5. Cómo solicitar una devolución
- Escríbenos a nikoeap@gmail.com con tu nombre, número de pedido, el producto y el motivo de la devolución.
- Si el producto llegó defectuoso o equivocado, adjunta fotos o video.
- Te responderemos con las instrucciones y la dirección para el envío.
- Envía el producto bien empacado. No aceptamos devoluciones enviadas sin haberlas coordinado antes con nosotros.
6. Reembolsos
- El reembolso se realiza en dinero: por el mismo medio de pago que usaste o, si pagaste en efectivo o contra entrega, por transferencia bancaria a la cuenta que nos indiques.
- No te obligaremos a aceptar notas de crédito ni otros productos a cambio de tu dinero. Si prefieres un cambio, puedes solicitarlo.
- Procesamos el reembolso dentro de los 10 días hábiles siguientes a recibir y revisar el producto. El tiempo en que el dinero se refleja en tu cuenta puede depender de tu banco.
7. Cancelación antes del envío
Si deseas cancelar tu pedido antes de que sea despachado, escríbenos y te devolveremos el valor total pagado.
8. Contacto
Para cualquier duda sobre devoluciones, cambios o reembolsos, escríbenos a nikoeap@gmail.com.